Questions, suggestions and, of course, complaints – your opinion is important to us! Please provide as precise information as possible so that we will be able to answer your inquiry as quickly as possible. In the form below, please select the type of your request and fill in the fields. We will be happy to attend to your request.


Contact Form   Sponsoring & Product Samples   Factory Tours


*Mandatory fields

Guarantee of Quality:

It is important to us that our products reach you in excellent condition. If this is not the case, please fill in the fields below. This will help us to process your inquiry better. In addition, you can send the product in question directly to us by post, marking it “Porto zahlt Empfänger [Postage will be paid by addressee]”.
Please send the product to the following address:
Kelly Ges.m.b.H., Abteilung Konsumentenservice [Consumer Service Department], Hermann-Gebauer-Str. 1, A-1220 Vienna

Example of net weight
Example of best-before date
The batch number and time can be found on the back of the package. It consists of the best-before date along with the other numbers and letters stamped on the package.
Example of batch number


Kelly signed the EU-Pledge of its own accord. This voluntary commitment includes a permanent change in marketing to children. That is why we cannot distribute sampling packs to schools with children under 12 years of age. We ask for your understanding.

Company sponsoring

Thank you for your interest in our company. We are very pleased that you have considered Kelly as a sponsor for your project. Unfortunately, however, we have to inform you that we limit ourselves exclusively to the following cooperation projects for paid and in-kind sponsoring:


  • Support for Red Cross Austria


Private support

We are very pleased that you are showing such great interest in our company and our products. We would like to thank you very much for that. Due to the numerous requests for donations in kind for private events that we receive every day, we regret to inform you that we cannot back private requests.



Thank you for your interest in Kelly!

We are very pleased that you would like to experience the place where that crackle is brought into life!

Due to new legal requirements regarding plant hygiene, workplace safety and accident prevention measures, we have unfortunately been unable to conduct plant tours of our production facilities since January 2013.

In addition, we have of our own accord signed the so-called EU-Pledge or the snack industry, in which we undertake not to advertise to young people under the age of 12, including school tours as a form of directly addressing children. We are obliged to meet these requirements and ask for your understanding when we are therefore no longer able to offer school tours.